As a Customer Success Manager, your success depends on driving adoption, reducing churn, and proving value — not just delivering features.
TCVelik strengthens your CSM practice by giving you a ready-made SOP execution layer to embed inside customer workflows. The result: measurable adoption, clear usage analytics, and concrete proof of value that keeps customers engaged and renewing.
TCVelik connects with customer workflows, CRM systems, and business tools to automate adoption tracking and value demonstration. SOP assignments can trigger onboarding sequences, completion logs flow into success dashboards, and usage analytics sync with renewal conversations.
This means CSMs don't just track feature usage — you provide a connected system where SOPs are embedded, monitored, and proven inside everyday customer operations.
From onboarding to renewal — continuously, not just at quarterly reviews.
Create guided SOPs for customer onboarding workflows. Track completion rates and identify adoption bottlenecks early.
Assign role-based SOPs, embed them into daily workflows, and provide self-service success paths.
Provide customers with usage analytics, adoption insights, and concrete proof of value realization.
Keep SOPs current with product updates, manage version rollouts, and scale improvements across your customer base.
Faster onboarding = faster value realization.
See adoption patterns before they become problems.
From reactive support to proactive success.
(Perfect for any CSM managing complex implementations and ongoing adoption.)
| Feature | Value for CSMs |
|---|---|
| Onboarding automation | Reduce time-to-value and support tickets |
| Usage analytics | Identify adoption patterns and churn risks early |
| Success tracking | Prove value realization with concrete data |
| Portfolio management | Scale success practices across all customers |
| Renewal support | Provide data-driven success stories for contract renewals |
Whether you're managing a handful of enterprise accounts or hundreds of SMB customers, TCVelik equips you to drive adoption, reduce churn, and prove value with data-driven success metrics.